Phone system maintenance and support contracts for Long Island businesses
Still running an on-premise phone system? TDS has maintained business telephone systems since the company started. A maintenance contract gets you a guaranteed response within four working hours on major faults, priority over non-contract calls, and engineers who already know your system.
Keep the phone system you have running, until you are ready to move
A phone system fault never happens at a convenient hour, and a company that has never seen your setup will charge a call-out fee whether or not it fixes the problem. A TDS maintenance contract puts a known engineer on the job with a guaranteed response time, covers the parts and labor most faults need, and keeps remote programming changes to a quick call.
Guaranteed response
Four working hours on major faults for contract customers, with priority over non-contract calls. Our engineering team is sized for the customers under contract.
Parts, labor and call-outs covered
Technical assistance, call-out charges and needed replacement parts for system faults, plus trip, dispatch and remote support.
Engineers who know your system
Office and field technical engineers with extensive manufacturer support behind them, and minor remote programming changes included.
A technician who has seen your system before
Contract customers get a guaranteed response and engineers who keep notes on the system, the wiring and the programming, so the second visit is faster than the first.
- Guaranteed response on major faults
- Parts, labor and travel in the contract
- Programming changes handled remotely where possible
- Priority over non-contract calls
Built for businesses with an on-premise phone system
Offices on a PBX or key system
A working system you are not ready to replace, and a business that cannot wait days for a technician when it fails.
Multi-site and specialty sites
Warehouses, medical offices, schools and branches with phone systems that have to stay up and get serviced on site.
Businesses planning a migration
Keep the current system covered while you plan the move to TDS Hosted VoIP, with the same team on both sides.
Four ways to be covered
Contract packages carry the guaranteed response and include the trip charge. Non-contract support is available by the hour.
Premier Plus
Four-hour response
- Four-hour response time on major faults
- Trip charge included
- Priority over non-contract calls
- Minimum one-year contract
- Requests placed before 1:00 pm EST
Premier
Same-day response
- Same-day response time
- Trip charge included
- Priority over non-contract calls
- Minimum one-year contract
- Requests placed before 1:00 pm EST
Remote Support
By the hour or in blocks
- Remote diagnosis and programming
- Pay per hour
- Or a discounted block of four hours
- No contract required
Hourly Support
On site, as needed
- On-site technician by the hour
- Trip and dispatch fees apply
- No contract required
- Remote programming carries a minimum fee
Pricing is quoted per system after a short review of the equipment. All equipment must be in working order before a maintenance contract starts.
What a contract covers, and what it does not
Covered
- Servicing of the central control unit and its wiring
- Key system terminals (analog phones excluded)
- Technical assistance and call-out charges for system faults
- Needed replacement parts for covered faults
- Minor remote programming adjustments
- Trip and dispatch fees and remote technical support
- Access to office and field engineers and manufacturer support
Not covered
- Lightning strike damage (usually covered by your insurance)
- Equipment beyond economical repair
- Analog telephones
- Faults present before the contract starts: equipment must be repaired or replaced first
Replacement parts are supplied for covered faults; parts for equipment that is no longer economically serviceable are quoted separately.
From review to covered
1. System review
We check the make, model, age and condition of the system and bring it to working order if needed.
2. Choose a package
Premier Plus, Premier, remote or hourly, matched to how long you can afford to be without phones.
3. One number for faults
Call before 1:00 pm EST and the response clock starts; contract customers go to the front of the queue.
4. Plan the next step
When the system reaches end of life, the same team moves you to TDS Hosted VoIP with your numbers intact.
Cover it now, replace it when it makes sense
A maintenance contract buys time, not a lifetime. TDS tells you plainly when parts are getting scarce and a move to Hosted VoIP would cost less than another repair.
- Straight advice when repair stops making sense
- Hosted VoIP or Teams calling as the next step
- Existing numbers and cabling reused where possible
- Same team on both the old system and the new
Ready to retire the old system?
When parts get scarce or the system cannot do what the business needs, TDS Hosted VoIP replaces it with cloud phone service: your existing numbers ported, desk phones and mobile apps, and no control unit in the closet to maintain. Maintenance customers move with the team that already knows their setup.
What clients say
Live Google reviews from TeleData Services customers.
What phone system owners ask first
Which phone systems do you maintain?
On-premise business telephone systems: PBX and key systems with a central control unit, their wiring and the system terminals. Tell us the make and model and we will confirm coverage during the system review.
What counts as a major fault?
A fault that stops the system or a significant part of it from making or taking calls. Those get the guaranteed four-hour (Premier Plus) or same-day (Premier) response. Smaller issues and programming changes are handled remotely, usually the same day.
Can we get support without a contract?
Yes. Hourly on-site support and remote support by the hour or in a four-hour block are available to anyone. Contract customers get priority, and remote programming without a contract carries a minimum fee.
Why must the system be repaired before the contract starts?
A contract covers faults that happen after it begins. Existing problems are repaired or replaced first, quoted separately, so the contract starts on a system in working order.
Are parts included?
Replacement parts needed for covered faults are included. Damage from lightning strikes and equipment that is beyond economical repair are not, and are quoted separately.
Should we maintain the old system or replace it?
If parts are still available and the system does what you need, a contract is the lower-cost option. If parts are scarce or you need mobile apps, Teams calling or multi-site features, a move to TDS Hosted VoIP usually costs less than keeping an aging system alive. We will tell you which applies during the review.
Want your phone system covered?
Tell us the make and model, how many phones and where the system lives. We will review it and quote the package that fits.