Effective Date: October 13, 2026 | Last Updated: October 13, 2026
TeleData Services LLC (“TeleData,” “TDS,” “we,” “our,” or “us”) respects the privacy of our customers, prospective customers, website visitors, users, callers, and other individuals whose information we process.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our website, communications, sales activities, customer support, and services.
Our website is https://teledataserve.com.
TeleData Services LLC provides business communications and technology services, including hosted VoIP and telephone services, managed IT services, cybersecurity services, AI voice agents, networking, cabling, security cameras, access control, telecommunications services, technical support, integrations, and related products and services.
This Privacy Policy does not replace any separate service agreement, Business Associate Agreement (“BAA”), Data Processing Agreement (“DPA”), financing agreement, or other contract governing a specific service.
Information We Collect
The information we collect depends on how you interact with TeleData and which services are being requested or used.
Contact and Business Information
We may collect:
- Name
- Company or organization name
- Job title
- Business address
- Service address
- Mailing address
- Email address
- Telephone and mobile numbers
- Account number
- Authorized contact information
- Communication preferences
Sales and Account Information
When you request information, a quote, proposal, consultation, installation, or service, we may collect information regarding:
- Products or services requested
- Existing technology or telecommunications environment
- Locations and users
- Equipment requirements
- Service requirements
- Proposals and quotes
- Agreements and electronic signatures
- Customer account information
- Installation and project details
Billing and Transaction Information
We may collect and maintain information relating to:
- Invoices
- Payment status
- Billing contacts
- Transaction records
- Payment authorizations
- Limited payment-method information
- Equipment purchases or rentals
- Financing or leasing requests
Payment credentials should only be submitted through an approved secure payment process.
Do not send complete credit-card information, CVV security codes, banking credentials, passwords, or other sensitive payment credentials by ordinary email, text message, website chat, or support ticket.
Customer Service and Support Information
When you contact TeleData for assistance, we may collect and retain:
- Support-ticket information
- Emails
- Chat conversations
- Telephone communications
- Troubleshooting information
- Diagnostic information
- Screenshots
- Attachments
- Device information
- System configuration details
- Service history
- Installation records
Website and Device Information
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website or page
- Pages visited
- Dates and times of visits
- Website interactions
- Cookie identifiers
- Approximate geographic information derived from IP address
We may use cookies and similar technologies to operate the website, remember preferences, measure website activity, improve performance, provide interactive features, and understand how visitors use our website.
Telecommunications and VoIP Information
When TeleData provides hosted VoIP, telecommunications, messaging, or related services, we may process information including:
- Telephone numbers
- Called and calling numbers
- Call dates and times
- Call duration
- Call routing information
- Call records
- Voicemail information
- Fax information
- SMS or MMS records
- Telephone-number porting information
- Registered E911 locations
- Service usage information
Certain telecommunications information may constitute Customer Proprietary Network Information (“CPNI”) or otherwise be protected by telecommunications privacy requirements.
TeleData uses and discloses telecommunications information only as appropriate to provide and support services, administer customer accounts, maintain network security, detect fraud, comply with legal requirements, or for another authorized purpose.
Where separate customer approval is legally required, TeleData will obtain that approval.
Calls, Call Recording and Transcription
Depending on the services being used, telephone calls may be recorded, transcribed, summarized, analyzed, or otherwise processed.
Recording or transcription may be used for purposes including:
- Customer service
- Quality assurance
- Technical support
- Call routing
- Appointment handling
- Message-taking
- AI voice services
- Training authorized personnel
- Documentation
- Troubleshooting
- Security
- Service delivery
Where required by applicable law, appropriate notification or consent must be provided before calls are recorded or transcribed.
Customers using TeleData recording services are responsible for providing notices and obtaining permissions required for their particular business, callers, locations, and use cases.
AI Voice Agents and Automated Services
TeleData may provide AI-powered voice agents, automated assistants, chat systems, and related automation services.
Depending on the configured service, an AI system may process:
- Caller questions
- Telephone conversations
- Call transcripts
- Appointment information
- Contact information
- Customer-provided knowledge
- Messages
- Scheduling information
- CRM information
- Information required for approved business workflows
TeleData may use customer information to operate, configure, troubleshoot, secure, and support the purchased service.
TeleData will not use Customer Data, call recordings, or Protected Health Information to train a general-purpose artificial intelligence model, or authorize a service provider processing that information on our behalf to do so, without a separate express written agreement and any legally required authorization.
Processing information to provide the requested AI service is different from using that information to train a general-purpose AI model.
Managed IT and Cybersecurity Information
When TeleData provides managed IT, cybersecurity, network management, backup, monitoring, or technical-support services, we may process information such as:
- Device names and identifiers
- Hardware information
- Software information
- Operating-system information
- Network configuration
- IP addresses
- Security events
- Antivirus or endpoint alerts
- Firewall information
- Vulnerability information
- Patch status
- System logs
- Backup status
- Support-session information
Depending on the customer’s purchased services and authorized scope, TeleData personnel may have access to systems or information necessary to perform support and administration.
We limit that access to legitimate service, security, support, and administrative purposes.
Security Cameras and Access Control
Where TeleData provides or supports surveillance or physical-access systems, information processed through those systems may include:
- Video recordings
- Images
- Access-control events
- Door-entry history
- Device information
- Credentials
- User names
- Access permissions
The customer operating the surveillance or access-control system generally determines how that information is used and how long it is retained.
How We Use Personal Information
We may use personal information to:
- Respond to inquiries
- Provide quotes and proposals
- Establish accounts
- Process orders
- Deliver products and services
- Schedule installations
- Provide technical support
- Manage customer accounts
- Process authorized payments
- Administer subscriptions
- Communicate service information
- Send account notifications
- Provide appointment reminders
- Troubleshoot problems
- Monitor systems
- Prevent fraud
- Protect our systems and customers
- Investigate security incidents
- Maintain business records
- Improve our website and operations
- Comply with contractual and legal requirements
- Establish or defend legal claims
- Send permitted marketing communications
Information processed on behalf of a customer is used according to the authorized service scope, customer instructions, applicable agreements, and applicable law.
Email Communications
We may send emails relating to:
- Sales inquiries
- Quotes and proposals
- Service appointments
- Installations
- Support tickets
- Account administration
- Billing
- Security
- Contract notices
- Service notifications
We may also send marketing emails where permitted.
Marketing emails include a method for unsubscribing where required.
Unsubscribing from promotional email does not prevent necessary communications relating to an active customer account, security event, support matter, transaction, contract, or service.
SMS and Text Messaging Privacy
TeleData may offer SMS and MMS messaging for customer support, account notifications, service communications, appointment reminders, and marketing where the recipient has provided the appropriate consent.
When you opt in to a TeleData messaging program, we may collect:
- Your mobile telephone number
- Your name
- Your company
- The date and method of consent
- Consent records
- Messaging preferences
- Messages sent and received
- Delivery information
- Opt-out requests
SMS Consent
Consent to receive promotional text messages is not a condition of purchasing products or services from TeleData.
Simply providing a telephone number does not automatically enroll you in promotional text messaging.
Where marketing messages are offered, the marketing opt-in will be clearly disclosed.
SMS Information Sharing
TeleData does not sell, rent, or share mobile telephone numbers or SMS opt-in consent information with unrelated third parties or affiliates for their own marketing or promotional purposes.
We may disclose information to telecommunications carriers, messaging platforms, and service providers as necessary to deliver messages, administer the messaging program, maintain consent records, prevent abuse, or comply with legal requirements.
Opting Out
You may opt out of an applicable TeleData messaging program at any time by replying STOP.
After opting out, you may receive one confirmation message indicating that you have been unsubscribed.
Help
For messaging assistance, reply HELP.
You may also contact TeleData at:
631-333-7757
helpdesk@teledataserve.com
Re-Enrolling
Where supported, you may re-enroll by replying JOIN.
Message and data rates may apply.
Message frequency varies depending on your interaction with TeleData, account activity, requested support, service activity, and the messaging program in which you enroll.
Cookies and Similar Technologies
Our website may use cookies or similar technologies for purposes including:
- Essential website operation
- Security
- Session management
- User preferences
- Website analytics
- Live chat
- Visitor interaction
- Advertising measurement
- Marketing attribution
Third-party services embedded in or connected to our website may set their own cookies or similar technologies.
You may control many cookies through your browser settings and any privacy or cookie controls made available on our website.
Blocking certain cookies may affect website functionality.
Where applicable law requires consent before using a particular tracking technology, TeleData will obtain the required consent.
Embedded Content and Third-Party Websites
Our website may include or link to content operated by third parties, such as:
- Videos
- Maps
- Social-media content
- Customer portals
- Forms
- Scheduling systems
- Chat platforms
- Payment platforms
Third-party services may collect information according to their own privacy policies.
TeleData is not responsible for the independent privacy practices of websites or services that we do not control.
When We Share Information
We may disclose information when reasonably necessary to operate our business and provide requested services.
Recipients may include:
Technology and Service Providers
Providers assisting with:
- Website hosting
- CRM
- Helpdesk services
- Communications
- VoIP
- Messaging
- Cloud services
- Cybersecurity
- Backup
- Artificial intelligence
- Electronic signatures
- Accounting
- Payments
- Email delivery
- Customer support
Telecommunications Providers
We may share information with:
- Carriers
- VoIP providers
- Telephone-number providers
- Messaging providers
- Emergency-services providers
- Number-porting providers
where necessary to provide communications services.
Manufacturers and Distributors
Information may be provided to equipment manufacturers, distributors, warranty providers, or service partners when necessary to fulfill an order, provide support, or process a warranty claim.
Payment and Financing Providers
Information may be provided to payment processors or financial institutions to process authorized transactions.
When a customer separately applies for equipment financing or leasing, information may be provided to the financing company according to the financing application and applicable disclosures.
Legal Requirements
We may disclose information where reasonably necessary to:
- Comply with law
- Respond to valid legal process
- Investigate fraud
- Protect customers
- Protect our systems
- Prevent unlawful activity
- Protect legal rights
Business Transactions
Information may be disclosed in connection with a proposed or completed:
- Merger
- Acquisition
- Reorganization
- Financing
- Sale of assets
- Sale of the business
subject to applicable privacy and confidentiality obligations.
Customer Data
Our business customers may use TeleData services to process information concerning their own employees, customers, patients, callers, vendors, or users.
In those circumstances, the TeleData customer generally determines why the information is being processed.
TeleData processes such information for purposes including:
- Providing the purchased service
- Technical support
- Security
- Troubleshooting
- System administration
- Customer-authorized integrations
A customer’s own privacy policy may apply to information it collects through TeleData-provided systems.
If your request concerns information controlled by one of our customers, we may direct you to that customer.
Healthcare and Protected Health Information
Certain TeleData services may be configured for healthcare organizations.
Protected Health Information (“PHI”) may be processed only through a deployment approved for that purpose and, where required, after the appropriate Business Associate Agreement has been executed.
Customers should not submit PHI through ordinary website contact forms, general sales chat, standard email, or other channels not approved for PHI.
Where TeleData acts as a Business Associate or subcontractor Business Associate, the applicable BAA governs the processing of PHI.
Data Retention
TeleData retains information for periods reasonably necessary to:
- Provide services
- Maintain accounts
- Resolve support matters
- Maintain transaction records
- Document consent
- Detect fraud
- Maintain security
- Meet contractual obligations
- Meet tax or accounting obligations
- Meet legal requirements
- Resolve disputes
Retention periods vary based on the type of information.
For example, website information, billing records, telecommunications records, support tickets, recordings, transcripts, backup data, and security logs may have different retention schedules.
Customer data processed through an individual TeleData service may also be governed by the customer’s contract, applicable service schedule, DPA, or BAA.
Information no longer required will be deleted, de-identified, destroyed, or made inaccessible when appropriate, subject to legitimate legal, contractual, backup, security, or recordkeeping requirements.
Data Security
TeleData uses reasonable administrative, technical, and physical safeguards appropriate to the information we process.
These measures may include:
- Access restrictions
- Authentication controls
- Credential protection
- Security monitoring
- Endpoint protection
- Network security
- Secure handling procedures
- Employee access controls
- Confidentiality obligations
No system can be guaranteed completely secure.
Customers should immediately report suspected account compromise, unauthorized access, security events, or lost credentials.
Privacy Rights
Depending on applicable law and your relationship with TeleData, you may have rights concerning your personal information.
These may include the right to request:
- Access
- A copy of information
- Correction
- Deletion
- Information about our use of your information
- Information about disclosures
- Withdrawal of consent
- Opt-out from certain marketing
- Opt-out from certain advertising-related data uses where applicable
We may need to verify your identity or authority before completing certain requests.
Some information cannot be deleted immediately where retention is required for legal, contractual, security, billing, fraud-prevention, or other legitimate purposes.
We will not unlawfully discriminate against an individual for exercising an applicable privacy right.
Children
TeleData’s website and general business services are not directed to children under 13.
We do not knowingly use our public website to solicit personal information directly from children under 13.
Information relating to minors that is lawfully processed on behalf of a business customer through an approved service is governed by the applicable customer relationship, service agreement, and law.
International Processing
TeleData is based in the United States.
Some service providers used in connection with our business or customer services may process information in the United States or other countries.
Where legally required, appropriate measures will be used for international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to our technology
- Changes to our business practices
- Changes to legal requirements
The updated Privacy Policy will display a revised “Last Updated” date.
A change to this Privacy Policy does not retroactively authorize an activity requiring separate consent and does not override an applicable BAA, DPA, customer agreement, or other binding privacy commitment.
Contact TeleData
Questions, privacy requests, or complaints may be directed to:
TeleData Services LLC
Attention: Privacy Requests
527 Townline Road, Suite 206
Hauppauge, NY 11788
Telephone: 631-333-7757
Email: helpdesk@teledataserve.com
Website: https://teledataserve.com
For privacy requests, use the subject line Privacy Request.
Do not send passwords, complete financial credentials, CVV codes, or other highly sensitive information in the initial email.