An AI receptionist that answers every call, 24/7
TDS AI Voice Agents answer the phone on the TDS Hosted VoIP platform: appointments, common questions, messages and warm transfers to your staff, in a natural voice, at 3 p.m. and at 3 a.m. Starting at $50 per agent per month plus usage.
A receptionist that never puts anyone on hold
An AI voice agent is a phone line that listens, understands what the caller wants and acts on it: books the appointment, answers the question, takes the message or hands the call to a person. It runs on your TDS Hosted VoIP number, so callers dial the number they already know. For a small business it works as an AI receptionist that covers the front desk, overflow and after-hours without adding staff.
Answers every call
No hold queue and no voicemail box filling up. The agent picks up on the first ring, works out why the caller is calling and gets on with it.
Books and confirms appointments
Collects the caller’s name, who they need to see and when. Emails the details to your front desk, or on Pro and Elite books straight into your calendar and sends the confirmation.
Hands off when a person is needed
Warm transfers to your staff, and emergent calls go straight through. You set the rules for what the agent handles and what it never touches.
An AI receptionist that picks up on the first ring, around the clock
The TDS AI receptionist answers in natural language, handles the routine questions, books the appointment or takes the message, and hands the caller to a person when it should.
- Answers 24/7, including holidays
- Books, reschedules and confirms appointments
- Transfers to staff with the caller's details
- Every call transcribed and logged
An AI receptionist for the front desk that cannot keep up
Medical and dental practices
Appointment requests, reschedules and cancellations handled without a staff member on the line. Elite adds refills, billing questions and integration with your practice system. A HIPAA compliance option is available to medical practices for an additional monthly cost.
Service businesses that miss calls
HVAC, plumbing, legal, accounting and anyone whose phone rings while the team is on a job. After-hours and overflow calls get answered and booked instead of lost.
Offices answering the same ten questions
Hours, directions, pricing, what to bring. The agent answers them in your words and frees the desk for the calls that need a person.
Starter, Pro and Elite
Each tier is priced per agent per month, plus usage per minute. Setup is engineering time, billed hourly, with a minimum that rises with the complexity of the tier. Terms of 12, 36 or 60 months.
Starter
Answer, schedule, take messages
plus $0.40 per minute
- Answers every call, 24/7
- Schedules appointments and emails the details to your team
- Answers common questions in your words
- Takes messages
- Warm-transfers callers to staff
Setup: minimum 4 hours of engineering, billed hourly
Pro
Live calendar booking
plus $0.35 per minute
- Everything in Starter
- Live integration with your scheduling system
- Books, reschedules and confirms in your calendar in real time
- SMS or email confirmations and reminders
- Custom API work included in setup
Setup: minimum 8 hours of engineering, billed hourly
Elite
CRM and custom automations
plus $0.30 per minute
- Everything in Pro
- Deep integration with your CRM or practice system
- Custom automations built around how you operate
- Advanced requests: billing questions, prescription refills and similar
- Scoped before build
Setup: minimum 16 hours of engineering, billed hourly
Setup hours beyond the minimum are billed in one-hour increments for actual time. Usage is billed per minute of agent talk time.
What each tier does
- Included
- Included
- Included
- Included
- Included
- Included
- Included
- Included
- Included
- Included
- Included
- Included
- Included
- Included
- Included
- Not included
- Included
- Included
- Not included
- Included
- Included
- Not included
- Not included
- Included
- Not included
- Not included
- Included
- Answers calls 24/7
- Schedules appointments and emails the details
- Answers common questions
- Takes messages
- Warm transfer to staff
Setup minimum: 4 hours
Everything in Starter, plus:
- Live booking in your scheduling system
- SMS or email confirmations and reminders
Setup minimum: 8 hours
Everything in Pro, plus:
- CRM or practice system integration
- Custom automations (billing, refills, similar)
Setup minimum: 16 hours
What a Starter agent does for a medical office
A typical Starter scope for a practice that wants appointment calls off the front desk.
1. Caller chooses appointments
The caller presses the appointments option on the auto attendant and reaches the agent instead of a hold queue.
2. Agent collects the details
Name, physician and preferred time, confirmed back to the caller before anything is written down.
3. Reschedules and cancellations
Existing appointments are moved or cancelled on the same call, and the front desk gets an email with every change.
4. Emergencies go to a person
Anything emergent transfers straight to staff. The agent never tries to handle it.
From scoping call to the first call your AI receptionist answers
1. Scoping call
We list what callers ask for, what the agent may do on its own and where it must hand off. That sets the tier and the setup hours.
2. Build and train
We write the agent’s script and guardrails, with confirmation steps before any booking, and test it with your team until it sounds like you.
3. Go live on your number
The agent answers from your existing TDS Hosted VoIP number, as an auto attendant option or on the main line.
4. Review and tune
You see a summary of every call. We review them with you and adjust the agent as your questions and schedule change.
An AI receptionist trained on your business before it takes its first call
TDS builds the agent around your hours, services, FAQs and transfer rules, tests it with real scenarios, then turns it on for the calls you choose.
- Scoping call to capture how you answer today
- Scripts and escalation rules reviewed by you
- Live on your existing TDS numbers
- Tuned from call transcripts after launch
What clients say
Live Google reviews from TeleData Services customers.
AI receptionist: frequently asked questions
Does it replace my receptionist?
It takes the calls you miss and the routine ones: appointments, hours, directions, messages. Your staff handle the calls that need a person, and the agent hands those over. Most offices use it for overflow and after-hours first.
Is an AI receptionist a good fit for a small business?
Yes. It is built for businesses and practices with one front desk and no one to cover lunch, evenings or weekends. Starter answers, schedules and takes messages for a fixed monthly fee plus usage, so a two-person office gets 24/7 phone coverage without hiring. When call volume or integrations grow, you move up to Pro or Elite.
What happens with an emergency?
You define the rules. Emergent calls transfer straight to staff or to the number you choose. The agent does not try to handle them.
Does it work with my phone system?
TDS AI Voice Agents run on the TDS Hosted VoIP platform. If your phones are on Microsoft Teams, TDS Teams Calling does the same job inside Teams Phone.
What does it cost?
From $50 per agent per month on Starter, $100 on Pro and $150 on Elite, plus usage at $0.40, $0.35 or $0.30 per minute. Setup is engineering time billed hourly, with a minimum of 4, 8 or 16 hours by tier. Medical practices can add a HIPAA compliance option for an additional monthly cost. We quote setup and options after the scoping call.
Can it book into my calendar?
Pro and Elite integrate live with your scheduling system and book, reschedule and confirm in real time. Starter emails the details to your team to enter.
How long does setup take?
Your agent starts answering calls as soon as setup is complete. Starter setup is a minimum of 4 hours of engineering; Pro and Elite take longer because the integrations are built and tested against your systems before the agent goes live.
Is there a HIPAA option for medical practices?
Yes. Medical practices can add a HIPAA compliance option to any tier for an additional monthly cost, which covers how call recordings, transcripts and patient details are handled under the HIPAA rules. Tell us during the scoping call and we include it in the quote.
Stop losing calls: put an AI receptionist on the line
Tell us what your callers ask for and how many calls you take. We will come back with the right tier, the setup hours and a quote.