A cloud phone system your team can use from anywhere
TDS Hosted VoIP is a cloud business phone system that replaces desk-bound phone lines with one platform for calls, texts, video and AI call handling. TDS has installed and supported Long Island VoIP phone systems since 2018 and serves New York City and 42 states from the same team.
One phone platform for the office, home and mobile
TDS Hosted VoIP is TeleData Services’ cloud phone service. Your numbers, extensions, auto attendant and voicemail live in the cloud, so the same phone system works on a desk phone, a laptop and a mobile app. Licenses are priced per user, implementation and support are included, and you can start at month to month or lock in a 60-month term.
Calls, texts and video in one app
Voice, business SMS, team chat, video meetings and fax to email from the same desktop, web and mobile apps.
AI that answers the phone
Add TDS AI Voice Agents to handle inbound calls, take messages and route callers. Voicemail transcription and call summaries are built in.
Works inside Microsoft Teams
TDS Teams Calling connects the platform to Microsoft Teams, so your team makes and takes business calls without leaving Teams.
The same extension at the desk, at home and on the road
TDS Hosted VoIP runs on desk phones, softphones and the mobile app, so a ring at the office is the same ring on a laptop at home or a cell in the car.
- Desk phone, softphone and mobile app on one extension
- Auto attendant, call routing and voicemail to email
- Keep your existing numbers
- Add or move users without a technician visit
Built for businesses replacing an aging phone system
Offices moving off an old PBX or landlines
Keep your numbers, drop the maintenance contract and the per-line charges. Reuse compatible desk phones where you can; we supply Yealink phones where you cannot.
Multi-location and remote teams
One system, one dial plan, one bill across every site. Staff at home or on the road use the same extension on their mobile.
Teams that take a lot of calls
Call queues, IVR, callbacks, recording and contact center reporting are available on the higher license levels when you need them, not before.
Long Island VoIP phone systems: four license levels, one platform
Every license includes TDS implementation, unlimited support and phone number porting. Mix levels across your team: a receptionist and a field tech do not need the same seat. Terms run from month to month up to 60 months, and financing is available.
S1 License
Everyday users
- Call handling and advanced auto attendant
- HD audio conferencing
- Business SMS, texting and group chat
- Mobile, desktop and web phone apps
- Operator switchboard and cross-platform messaging
- Basic analytics and call reporting
- Unlimited fax and voicemail to email
- CRM integrations
- TDS implementation with unlimited support
- Phone number porting
S3 License
Managers and sales
- Everything in S1
- Unlimited calling within 20 countries
- Barge, monitor and whisper
- Voicemail Scribe
- Advanced analytics and call reporting
- Call recording: 100 hours of storage for 45 days
S5 License
Contact center seats
- Everything in S3
- Unlimited calling within 30 countries
- Unlimited contact center minutes
- Interactive voice response (IVR)
- Queued and web callback
- Contact center reporting and analytics
- Call recording: 100 hours of storage for 45 days
S7 License
Custom builds
- Everything in S5
- Unlimited calling within 40 countries
- Call recording: 500 hours of storage for 45 days
- À la carte selection of features and services
Features on every license, add-ons when you need them
Communication tools
- Voice, SMS and team messaging
- Video conferencing
- Mobile and desktop apps
AI and automation
- AI voice assistants
- Call transcription and summaries
- Smart call routing
Analytics and reporting
- Call tracking and insights
- Performance reporting
- Missed call alerts
Security and reliability
- Encrypted communications
- E911 compliance
- High uptime and call quality
Add-ons and contact center options
- AI knowledge base builder
- Multi-language support
- Data-driven skills-based routing
- Voice, chat, SMS, email, fax and IVR channels
- Self-service IVR with speech recognition and text to speech
- Expected wait time and queue announcements
- Customizable reporting
- Video calling
- Outbound dialing and messaging
- Scheduled and real-time callbacks
- Mobile agent on up to 5 devices
- Interaction recording, quality management and speech analytics
- Customized integrations
- Voicemail Scribe and voice transcription reports
Connects to the tools you already use
Microsoft 365
Outlook, Teams and Microsoft apps for calls, contacts and calendars in one place, with click to call and presence.
Google Workspace
Gmail, Google Calendar and Contacts, so calls and scheduling stay inside your Google environment.
CRM: Salesforce, HubSpot, Zoho
Calls logged automatically, customer history on screen when the phone rings.
Helpdesk: Zendesk, Freshdesk
Calls routed into your support system with tickets created automatically.
Microsoft Teams calling
TDS Teams Calling turns Teams into the phone: voice, chat and meetings in one window.
API and custom integrations
Connect the phone system to almost any business application through the platform API.
From quote to dial tone
1. Quote and design
We count seats, match each person to a license level and decide which phones to keep, reuse or replace.
2. Port your numbers
We handle the porting paperwork and schedule the cutover so the old system stays up until the new one answers.
3. Install and train
Phones arrive provisioned. We install on site or remotely and walk your team through the apps.
4. Support and changes
Unlimited support is included. Adds, moves and changes go through the TDS help desk, not a vendor ticket queue.
Long Island VoIP phone systems installed: porting handled, phones shipped pre-programmed
Number porting, phone programming and the cut-over are TDS work, not yours. The old system stays live until the new one answers.
- Numbers ported on a scheduled date
- Phones arrive configured and labelled
- Users shown the basics before cut-over
- Support from the same Long Island team after go-live
What clients say
Live Google reviews from TeleData Services customers.
Long Island VoIP phone systems: frequently asked questions
Can we keep our phone numbers?
Yes. Number porting is included with every license. We file the port with your current carrier and schedule the cutover so there is no gap in service.
Can we keep our existing desk phones?
Often, yes. Many Yealink and Mitel models can be provisioned onto TDS Hosted VoIP. We check your phone models during the quote and tell you which can stay and which need replacing.
What does a hosted VoIP business phone system cost compared with phone lines?
Hosted VoIP is priced per user per month by license level, and that price includes the calling, the features and the support. There is no on-site phone server to buy or maintain, and the desk phones can be yours or supplied by TDS. The savings depend on what you pay for lines today, so we quote against your current phone bill after a short call.
Is a cloud phone system reliable enough to replace our landlines?
Yes, as long as the internet connection and the network are set up for voice. TDS checks bandwidth, configures the router and switches for voice priority, and can add failover to mobile apps so calls still ring if the office connection drops. Long Island VoIP phone systems from TDS run desk phones, apps and call routing from the hosted platform, not from hardware in your closet.
What does a license include?
Every license includes TDS implementation, unlimited support and number porting. S1 covers calling, auto attendant, texting, apps, fax and basic reporting. S3 adds recording, advanced reporting and international calling. S5 and S7 add contact center features. The full list is in the license levels above.
Does it work with Microsoft Teams?
Yes. TDS Teams Calling connects the platform to Microsoft Teams so your team can make and receive business calls inside Teams, with the same numbers and call handling.
What are the contract terms?
Month to month up to 60 months. Longer terms lower the monthly rate, and financing is available for phones and installation.
Is 911 supported?
Yes. TDS Hosted VoIP is E911 compliant under Kari’s Law and RAY BAUM’s Act. Each user’s registered location is sent to emergency services when 911 is dialed, and you can update locations as people move.
Ready for a better phone system?
Tell us how many people you have and what you use today. We will come back with license levels, phones and a quote.